While we take reasonable steps to protect information submitted through our website and digital platforms, no method of transmitting information over the internet or storing electronic information is completely secure. Any information you provide online is transmitted at your own risk.
Privacy Policy
Introduction
inLIFE Wellness (“we”, “our” or “us”) recognises the importance of protecting your privacy and your personal information. This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information when you visit our website, use our services, attend our studios or otherwise interact with us.
We are committed to complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and any other applicable privacy laws.
Each inLIFE Wellness studio is independently owned and operated. This Privacy Policy applies to the collection and handling of personal information by inLIFE Wellness and participating inLIFE Wellness studios.
What is Personal Information?
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include your name, address, email address, telephone number, date of birth, payment details and other information relating to your membership or enquiries.
What Personal Information Do We Collect?
Depending on how you interact with us, we may collect personal information including:
- Name
- Residential or postal address
- Email address
- Telephone number
- Date of birth
- Emergency contact details
- Username and password for your member account
- Payment information, including credit or debit card details where required to process payments
- Membership information
- Class attendance history
- Trial bookings
- Information relating to Instructor Training enrolments
- Franchise enquiry information
- Marketing preferences
- Communications with our team
- Information you provide when completing website forms, surveys or promotions
- Health information you choose to disclose that is relevant to your safe participation in our classes, including injuries, illnesses, pregnancy or other relevant medical conditions
- Photographs or video recordings where you have provided consent or where permitted by law
- CCTV footage where cameras operate within our studios
- Technical information including IP address, browser type, operating system, device information and website usage data.
We may also collect anonymous or aggregated information that does not identify you personally.
How Do We Collect Your Personal Information?
We collect personal information directly from you whenever possible. This may occur when you:
- Visit our website
- Complete an online enquiry
- Purchase a membership or class pack
- Register for a trial
- Book classes
- Download or use our mobile app
- Enrol in Instructor Training
- Submit a franchise enquiry
- Contact us by phone, email, social media or in person
- Participate in competitions or promotions
- Subscribe to marketing communications
- Provide feedback or complete surveys.
We may also receive personal information from your chosen inLIFE Wellness studio where reasonably necessary to provide our services or administer your membership.
What Happens If We Can't Collect Your Personal Information?
If you choose not to provide the personal information we request, we may be unable to:
- Process your membership or bookings
- Provide our products or services
- Respond to your enquiries
- Process payments
- Personalise your experience
- Provide customer support
- Send important service communications
- Deliver Instructor Training or franchise information where requested.
Why Do We Collect, Hold, Use and Disclose Your Personal Information?
We collect, hold, use and disclose your personal information to:
- Provide memberships, classes and related services
- Process payments
- Manage bookings
- Deliver Instructor Training
- Respond to franchise enquiries
- Communicate with you about your membership or enquiries
- Provide customer support
- Send important service updates
- Improve our services and member experience
- Conduct research and business analysis
- Administer promotions and competitions
- Send marketing communications where permitted by law
- Maintain accurate records
- Comply with legal obligations
- Protect the safety and security of our members, staff and business.
We will only use your personal information for the purposes for which it was collected or where otherwise permitted by law.
Our Website, Mobile App and Digital Platforms
This Privacy Policy also applies to our website, mobile app and any other digital platforms operated by or on behalf of inLIFE Wellness.
Cookies
When you visit our website or use our digital platforms, we may use cookies and similar technologies to improve your browsing experience, remember your preferences and better understand how our website is used.
Cookies may be used to:
- Remember your preferences and settings
- Improve website functionality
- Analyse website traffic and visitor behaviour
- Measure the effectiveness of advertising campaigns
- Deliver relevant advertising through third-party platforms such as Google and Meta
Most web browsers automatically accept cookies; however, you can modify your browser settings to decline cookies if you prefer. Please note that some features of our website may not function correctly if cookies are disabled.
Website Analytics
We may use third-party analytics services, including Google Analytics, Google Ads, Meta Pixel and similar technologies, to help us understand how visitors use our website and improve our products, services and marketing.
Website Security
Third-Party Websites
Our website may contain links to third-party websites for your convenience. These websites are not owned or controlled by inLIFE Wellness and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites before providing your personal information.
Who Do We Disclose Your Personal Information To?
We may disclose your personal information where reasonably necessary to:
- Independently owned and operated inLIFE Wellness studios
- Our employees, contractors and authorised representatives
- Payment processing providers
- Booking and membership management platforms
- Customer relationship management (CRM) providers
- Website hosting and IT service providers
- Marketing, advertising and email service providers
- Professional advisers including accountants, lawyers and consultants
- Government authorities, regulators or law enforcement agencies where required by law
- Any other person or organisation where you have provided your consent
We do not sell your personal information to third parties.
Direct Marketing
From time to time, we may send you information about our memberships, classes, promotions, Instructor Training, franchise opportunities, events and other services that may be of interest to you.
Marketing communications may be sent by email, SMS, telephone or other electronic means in accordance with applicable laws, including the Spam Act 2003 (Cth).
You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails, replying STOP to SMS messages where available, updating your communication preferences or contacting your chosen inLIFE Wellness studio.
Overseas Disclosure of Personal Information
Some of our service providers and technology partners may store or process personal information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure those organisations handle your information in accordance with Australian privacy laws and this Privacy Policy.
Security and Data Quality
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Your information may be stored electronically or in hard copy. We use secure systems, password protection, restricted staff access and other reasonable physical, electronic and administrative safeguards to protect your information.
We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations and resolve disputes. When information is no longer required, it is securely destroyed or de-identified where appropriate.
Where CCTV operates within our studios, recordings may only be accessed by authorised personnel and may be disclosed to law enforcement agencies where required by law.
Accessing and Correcting Your Personal Information
You may request access to the personal information we hold about you or request that any inaccurate, incomplete or out-of-date information be corrected.
Requests should be made by contacting your chosen inLIFE Wellness studio or through the Contact Us page on our website.
Where permitted by law, we may refuse access in certain circumstances. If we do so, we will provide written reasons for our decision.
We will not charge you for requesting access to your personal information or for correcting your personal information, although we may charge a reasonable administrative fee where permitted by law for providing access to extensive records.
Privacy Complaints
If you believe we have breached your privacy or mishandled your personal information, please contact us through the Contact Us page on our website or your chosen inLIFE Wellness studio.
We will investigate your complaint confidentially and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contacting Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact your chosen inLIFE Wellness studio or submit an enquiry via the Contact Us page on our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.
The most current version will always be available on our website and will take effect immediately upon publication.